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Policies

Jennifer Janeway Home Return Policy (Retail Boutique)

In order for the Goods to be eligible for a return, please make sure that:

​​Returns and exchanges are accepted within 30 days of purchase. Items must be in new, unused condition, with original tags and packaging. A valid receipt is required for all returns or exchanges.

 

We will offer a refund to your original payment method, or you may choose an exchange or store credit.

 

Custom items, final sale items, and gift cards cannot be returned.

​​The following Goods cannot be returned:

  • Custom ordered items.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

  • All Furniture sales are final. No exceptions.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Goods are refunded less any shipping expense incurred.

 

This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

438 Division Street

Sewickley PA 15143

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Website Privacy Policy

Effective Date: May 19, 2026

Welcome to the website of Jennifer Janeway Designs and Jennifer Janeway Home ("Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, inquire about services, book consultations, or otherwise interact with us online.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Project information submitted through inquiry forms

  • Appointment details submitted through Calendly

  • Email marketing preferences

  • Purchase history

We may also automatically collect certain information through cookies and analytics technologies, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referral sources

  • Shopping behavior and website interactions

2. How We Use Your Information

We use collected information to:

  • Provide interior design services

  • Process and fulfill orders

  • Communicate regarding purchases, projects, or appointments

  • Send newsletters and promotional emails

  • Improve our website and customer experience

  • Analyze website traffic and marketing performance

  • Respond to inquiries and customer service requests

  • Prevent fraud and protect website security

  • Comply with legal obligations

3. Third-Party Services

We may share information with trusted third-party service providers that help operate our business and website, including:

  • Wix

  • Google Analytics

  • Meta/Facebook Pixel

  • Flodesk

  • Calendly

  • Stripe

  • Lightspeed

  • Instagram integrations

These providers may collect information according to their own privacy policies.

 

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, remember preferences, and deliver relevant advertising.

Cookies may include:

  • Essential website functionality cookies

  • Analytics cookies

  • Advertising and retargeting cookies

  • Social media integration cookies

You may disable cookies through your browser settings; however, portions of the website may not function properly.

 

5. Email Marketing

If you subscribe to our newsletter or provide your email address through our website, you may receive:

  • Design updates

  • Promotional emails

  • Event invitations

  • Product launches

  • Marketing communications

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

6. Payment Processing

Payments made through our website are securely processed by third-party payment processors such as Stripe. We do not store complete credit card information on our servers.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

  • Requesting access to collected data

  • Requesting deletion of personal data

  • Opting out of marketing communications

  • Requesting correction of inaccurate information

To submit a privacy-related request, please contact us using the information below.

9. Children's Privacy

This website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

 

11. Contact Information

Jennifer Janeway Designs

Website: www.jenniferjanewaydesigns.com

Email: hello@jenniferjanewaydesigns.com

Website Terms & Conditions

Effective Date: May 19, 2026

By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions.

 

1. Website Use

This website is intended for informational and shopping purposes only. You agree not to use the website:

  • For unlawful purposes

  • To interfere with website operations

  • To attempt unauthorized access to systems or accounts

  • To copy or misuse website content without permission

 

2. Intellectual Property

All website content, including but not limited to:

  • Photography

  • Graphics

  • Logos

  • Design concepts

  • Text

  • Branding

  • Renderings

  • Layouts

are the property of Jennifer Janeway Designs unless otherwise noted and may not be copied, reproduced, or distributed without written permission.

 

3. Product Availability & Pricing

We reserve the right to:

  • Modify pricing at any time

  • Limit product quantities

  • Discontinue products without notice

  • Refuse or cancel orders

 

Product colors and finishes may vary slightly depending on screens, photography, and natural materials.

 

4. Shipping & Fulfillment

We ship products within the United States. Shipping timelines are estimates and may vary based on vendor availability, carrier delays, weather, or inventory.

Customers are responsible for providing accurate shipping information.

 

5. Returns & Damages

Due to the nature of home furnishings and custom products, certain items may be final sale.

Customers must inspect shipments promptly upon delivery and notify us of any damages or issues within the timeframe specified in our return policy.

 

6. Interior Design Services

Design services are governed by separate client agreements and proposals. Information presented on this website does not constitute a binding design agreement.

 

7. Limitation of Liability

To the fullest extent permitted by law, Jennifer Janeway Designs shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of this website or products purchased through it.

 

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of third-party websites.

 

9. Governing Law

These Terms & Conditions shall be governed by the laws of the Commonwealth of Pennsylvania.

 

10. Contact Information

Jennifer Janeway Designs

www.jenniferjanewaydesigns.com

jenn@jenniferjanewaydesigns.com

 

Website Disclaimer

The information provided on this website is for general informational and inspirational purposes only.

While Jennifer Janeway Designs strives to provide accurate and up-to-date information, we make no guarantees regarding the completeness, accuracy, reliability, or availability of any content, products, or services presented on this website.

Interior design recommendations, product availability, lead times, material performance, and pricing may vary and are subject to change.

Photographs and portfolio images are intended to represent overall design aesthetic and project style. Actual project results may vary based on architecture, lighting, construction conditions, materials, and client selections.

Nothing on this website constitutes professional legal, financial, construction, engineering, or architectural advice.

Use of this website and reliance on any information provided is solely at your own risk.

 

Cookie Policy

Effective Date: May 19, 2026

This Cookie Policy explains how Jennifer Janeway Designs uses cookies and similar tracking technologies on our website.

 

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember user preferences and improve functionality.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly.

Analytics Cookies

We use analytics services such as Google Analytics and Wix Analytics to understand how visitors use our website.

Advertising Cookies

Meta/Facebook Pixel and related advertising technologies may track website interactions to help deliver relevant advertising.

Functional Cookies

These cookies remember user preferences and improve website usability.

Managing Cookies

You may control or disable cookies through your browser settings. Disabling cookies may impact website functionality.

By continuing to use our website, you consent to the use of cookies as described in this policy.

Newsletter Signup Consent

By subscribing to our newsletter, you agree to receive marketing emails, event invitations, product updates, design inspiration, and promotional communications from Jennifer Janeway Designs and Jennifer Janeway Home. You may unsubscribe at any time using the link included in our emails.

Inquiry Form Consent

By submitting this form, you consent to being contacted by Jennifer Janeway Designs regarding your inquiry, project, appointment, or related marketing communications.

Checkout Consent

By completing a purchase through our website, you agree to receive transactional communications related to your order, including shipping updates and customer service correspondence.

ADA Accessibility Statement

Jennifer Janeway Designs is committed to providing a website experience that is accessible and user-friendly for all visitors.

We strive to maintain and improve the accessibility and usability of our website by following generally recognized accessibility standards and best practices.

We are continually working to improve the accessibility of our website and ensure that all users can access information and services effectively.

If you experience difficulty accessing any part of this website or require assistance, please contact us:

Jennifer Janeway Designs

Email: hello@jenniferjanewaydesigns.com

Website: www.jenniferjanewaydesigns.com

We welcome feedback regarding website accessibility and will make reasonable efforts to address accessibility concerns promptly.

Jennifer Janeway Home

438 Division Street

Sewickley, PA 15143

Jennifer Janeway Designs is an interior design studio and home decor boutique based in Sewickley, PA, and serving the Pittsburgh, PA area and surrounding communities.

Showroom + Studio

Jennifer Janeway Home

438 Division Street

Sewickley, PA 15143

Tuesday - Friday 11:00 am - 5:00 pm ​ Saturday 10:00 am - 4:00 pm ​

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